Return Policy

Last Updated: December 5, 2021


This return policy applies to any products sold via thelittlehodler.com. If you’re purchasing products via The Little HODLER shop on Redbubble, this return policy does not apply. Please refer to Redbubble’s policy instead.

Quickview

  • Once you’ve bought a product, we do not offer refunds or returns. This is not because we’re evil, but because we currently do not have the resources required to offer a general return period. We hope to be able to change this soon!
  • Exceptions apply if the product you received is damaged, your order is incomplete, or we are otherwise at fault.
  • There are no refunds on the basis of buyer error, such as products ordered in the wrong quantity.
  • BTC refunds are completed at the original BTC value.
  • There is no refund for the return postage.

Contract Withdrawal

General

  1. We do not offer order cancellations or returns. Once you have made an order, it is considered final. Unless you have received a damaged product or the wrong product, any refund requests made are subject to our goodwill.
  2. If your return is authorized, you must pay for the return postage. The return shipping cost is non-refundable.

If You Have Received a Damaged or Incorrect Product

  1. Please contact hello@thelittlehodler.com or use our contact form. Explain your issue and include your order ID. You must do this within 60 days of the original ship date.
  2. If your return is authorized, you may receive a replacement or refund.

If You Don’t Like the Product

  1. There are no refunds on the basis of personal preference.

If You Accidentally Ordered the Wrong Product

  1. There are no refunds on the basis of buyer error.

If You Didn’t Receive Your Order

  1. Please contact hello@thelittlehodler.com or use our contact form. Explain your issue and include your order ID. You must do this within 60 days of the original ship date.
  2. If your product turns out to be lost, you may receive a replacement or a refund.

If You Return an Order But It Is Lost in Transit

  1. If a returned product doesn’t reach us, no refund or replacement is granted.

If You Don’t Accept the Delivery of Your Order

  1. Orders that aren’t received for delivery are returned to us.
  2. You must approve any reshipment of your order. Any reshipping cost is carried by you.

Payment Refunds

General

  1. Refunds are made using the same payment method you used for your purchase.
    1. For example: refunds for orders paid using BTC are refunded in BTC; refunds for orders paid using a credit card are issued to the same credit card; etc.
  2. Refunds are issued in the exact amount paid.
    1. For example: if you paid $10 for your order using a credit card, $10 are refunded to your credit card; if you paid 0.1 BTC for an order, 0.1 BTC are returned. Any transaction fees are covered by us.
  3. If you paid for an order using BTC, you will be asked to provide a receiving address, which will be used to issue the refund. If you provide an incorrect receiving address, no additional refunds are issued.
  4. A four-week processing time applies to any refund.

If You Made a Mistake With Your Payment

  1. If you made a mistake when paying for your order (such as sending a BTC payment to the wrong address or sending the wrong asset), there are no refunds.

If You Underpaid an Order

  1. We will ask you to add the missing amount to complete the payment. If you fail to do so, the full amount received until that point will be refunded, and your order will be canceled.

If You Overpaid an Order

  1. The overpaid amount will be refunded, minus any fees incurred (such as network fees, credit card fees etc.).

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